Corporate Customer Care Officer at ipNX

 

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.

Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

As a pioneer and a leading Fibre-To-The-Home (FTTH) operator in Nigeria, we currently provide a number of solutions to various industries and market segments using industry-leading technology (such as our very own Fibre-To-The-Home (FTTH) cable technology) as our core access network infrastructure and fixed wireless radio services (via licensed frequency).

We also proffer complementary IT solutions, with a view of covering key commercial and suburban regions.

 

Job Title: Corporate Customer Care Officer

 

Job Time: Full Time

The Role

Function: Customer Advocacy

Reporting to: Head, Corporate Customer Care

Location: Lagos

Travel Frequency: Rarely

Your Responsibilities Will Include

• The Corporate Customer Care role will manage /develop client relationships with existing and new clients by ensuring customers are satisfied through consistent advocacy resulting in profits for the organization.
• To deliver key service outcomes for ipNX’s customers in the B2B environment. To build rapport by interacting with customers via multiple channels i.e. Telephone, Email, Online Correspondence etc. and providing solutions that not only meet expectations but surpass them.
• Execute Strategy for Customer Care.
• Customer Engagement and Retention
• Customer Satisfaction
• Customer Advocacy
• Customer Acquisition
• Reporting
  
  

Ideal Profile

Educational Qualifications & Functional Skills

• Minimum of Second Class Lower in Social/Management Sciences courses or related fields.
• Professional qualifications from the recognized professional boards, will be added advantage
• Professional telephone manners
• Ability to work in a team to sustain relationships and build rapport
• Able to conduct initial troubleshooting and diagnostics on all enquiries
• Have an understanding and interest in communication methods and what each can provide
• Ability to assimilate information and respond accordingly
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Highly organized and able to follow through and prioritize tasks
• Excellent written and verbal communication in English to effectively liaise the stakeholders of the region
• Demonstrated passion for our mission, values and customers
• Ability to build successful relationships at all levels
• Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
• Have an entrepreneurial spirit
• Ability to demonstrate an understanding of customer needs
• Excellent documentation with intermediate Excel and PowerPoint presentation skills
• Good project and time management skills - Ability to work independently and manage one’s time
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
  
  

Work Experience

• A minimum of 2-3 years of relevant experience
• Experience in similar roles within IT or Hospitality environment, preferably both
• Finding solutions for customers and advising them on our services
• Previous experience in Customer Success,
• Management Consulting, Account Management or any other client-facing role
• Experience in using analytical skills to own problems through to resolution as well as being able to analyse statistical data
• Experience in finding solutions for customers and advising them on our services
• Experience of managing effective customer consultation including using social media tools in business.
  
  

What's on Offer?

• Leadership Role
• Work alongside & learn from best in class talent
• Opportunity within a company with a solid track record of performance

 

How to Apply

Qualified and Interested candidate should apply here