Business Operations Officer
Ikeja, Lagos State, Nigeria
On-Site
Full-Time
We are seeking a dynamic and organized Business Operations Officer to join our growing team. This role is vital to the smooth running of our security services firm, with a strong focus on administration, operations coordination, client relations, reporting, and documentation. The ideal candidate will be detail-oriented, proactive, and capable of juggling multiple responsibilities across departments.
Key Responsibilities
- Operations Coordination
- Oversee daily operations, logistics, and service activations.
- Track operatives’ deployment, location performance, and training schedules.
- Coordinate virtual and physical training sessions for operatives.
- Administrative Oversight
- Manage onboarding and documentation for operatives (e.g., IDs, guarantor forms, Code of Conduct).
- Maintain key internal files, including SLAs, NDAs, and policy documents.
- Client Relations & Communication
- Liaise with clients, handling proposals, SLAs, monthly reports, and feedback.
- Address and escalate complaints or incidents in coordination with relevant teams.
- Reporting & Documentation
- Prepare monthly security and performance reports, incident logs, and risk assessments.
- Draft memos, investigation reports, and coordinate client-stakeholder communications.
- Internal Coordination
- Track KPIs for field officers and ensure timely completion of action plans.
- Organize meetings, document outcomes, and follow through on deliverables.
Requirements
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 2–3 years experience in business operations, preferably in the security or facility management sector.
• Strong organizational, communication, and multitasking skills.
• Proficiency in Microsoft Office Suite and document management tools.
• Experience working with teams across multiple locations is a plus.
Key Skills
• Administrative efficiency
• Strong communication (written and verbal)
• Attention to detail
• Proactive problem-solving
• Client management
• Process improvement
• Report writing
• Multitasking and time management
How to Apply
Interested candidates should send their CV and cover letter to hr@avidsecurityltd.com
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