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Cards and Electronic Transactions Officer at Source MFB

Cards and Electronic Transactions Officer at Source MFB

Cards and Electronic Transactions Officer

Lagos State

Full-time

Source Microfinance Bank is a fast-paced start-up Microfinance Bank, led by a group of talented, passionate, and skilled individuals who take the mission to re-invent banking using innovation and technology to provide high-quality service seriously. The goal is to empower generations by providing our customers with specific products and services to help them increase their net worth.

Role Overview

We are looking for an experienced Card & Electronics Transaction Officer to join our dynamic team. This is a full-time hybrid role as a Cards & Electronics Transaction Officer located in Lagos with some remote work possible. The Cards & Electronics Transaction Officer will be responsible for cards and other electronics payments/settlements management. From issuance through monitoring to reporting to achieve the Bank's electronics transaction volume target.


Job Responsibilities

  • Card Product Development: Overseeing the design and launch of new card products (e.g., credit cards, prepaid cards, fuel cards) that meet customer needs and align with market trends.
  • Card Operations Management: Ensuring the smooth day-to-day operation of card services, including card issuance, activation, and maintenance, as well as handling any technical issues related to card processing.
  • Compliance and Risk Management: Ensuring all card-related services and transactions comply with regulatory requirements (such as PCI DSS standards) and managing risks related to fraud, data breaches, and misuse of card services.
  • Vendor and Partnership Management: Liaising with external vendors, like card manufacturers, and service providers for card processing (e.g., Mastercard, Visa), and managing partnerships for co-branded or white-label card products.
  • Customer Support and Issue Resolution: Handling escalated customer complaints related to cards, including fraud issues, lost or stolen cards, and technical problems.
  • Card Analytics and Reporting: Monitoring the performance of card products by analyzing data on usage, transaction volume, and customer satisfaction to identify trends and areas for improvement.
  • Strategic Planning: Developing strategies to grow card product usage, enhance profitability, and improve the overall customer experience.
  • Cross-Department Collaboration: Working closely with other teams like marketing, IT, compliance, and customer service to ensure the success of card programs and services.


Job Requirement

  • Business-related degree
  • 5 years of card management experience in the financial services sector
  • Proven experience in managing the effective and efficient completion of debit and credit card processing functions and support
  • Proven experience in the management of a card business project
  • Proven experience in the development and management of strategic partnerships to grow the card business
  • Highly efficient cross-functional team management
  • Sound planning and organizational skills with the ability to work with minimal supervision
  • Active Listening and Communication Skills.
  • Time management skills.
  • Technical skill and effective use of Microsoft Office (Excel, PowerPoint, Teams, etc.)
  • Experience in the use of core bank application/solution is compulsory


How to Apply

Interested persons should click here to  apply 
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