Prananet Technology Limited was born
from the initiative of a group of professionals, with great passion to deliver
excellence through technology. The activity is focused on the topic of the
strategic technological innovation with the purpose of becoming leader in the
competitive and dynamic ICT area. We are a team of professionals with high end
experience in Networking, software solutions and Project management.
The following
vacancy is available at Prananet Technology Limited this October, 2016:
Job Position: Client Service Officer
Job Type: Full Time
Job Location: Ikeja-Lagos
Salary: 41,000-50,000
Job Description
a. Effectively manage large amounts of
incoming calls
b. Responds to customer inquiries
regarding orders, billing inquiries and technical problem notifications
c. Generate sales leads
d. Identify and assess customers’
needs to achieve satisfaction
e. Build sustainable relationships of
trust through open and interactive communication
f. Provide accurate, valid and
complete information by using the right methods/tools
g.Meet personal/team sales targets and
call handling quotas
h. Handle complaints, provide
appropriate solutions and alternatives within the time limits and follow up to
ensure resolution
i. Also reviews requests, contacts
customers to clarify request, ensuring all necessary information is included
and may route requests to the appropriate department
j. Keep records of customer
interactions, process customer accounts and file documents
k. Follow communication procedures,
guidelines and policies
l. Take the extra mile to engage
customers
Qualification and Experience
BSC minimum education required
2 Years minimum experience required
Skills Required for the Job
Customer service
Account management
Time management
Query resolution
Strong interpersonal skills
Method of Application
Interested and qualified persons
should Click Here to Apply Online
Application Deadline
4th of November, 2016
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