Kimberly-Clark
and its well-known global brands are an indispensable part of life for people
in more than 150 countries. Every day, 1.3 billion people - nearly a quarter of
the world's population - trust K-C brands and the solutions they provide to
enhance their health, hygiene, and well-being. With brands such as Kleenex,
Scott, Huggies, Pull-Ups, Kotex, and Depend, Kimberly-Clark holds No.1 or No. 2
share positions in more than 80 countries. With a 135-year history of
innovation, we believe in recruiting the best people and putting them in the
right jobs so that they can do their best work.
If original thinking and a
passion to win inspire you, come Unleash Your Power at Kimberly-Clark.
The following
position is available at Kimberly-Clark
this October, 2016:
Job Position: Customer Service Representative
Location:
Lagos
Worker Sub-Type: Regular
Time Type: Full time
Job Description
Timely and
accurate capture of orders in their various formats, process them and manage any subsequent
changes. Manage the total process and
look to ensure ‘on time’ and ‘in full’ deliveries.
EDI order
management –including review of blocked and incomplete orders ensuring that
orders are not unduly delayed.
Ensure that advance notification procedures are proactively followed, in order to ensure internal and external customers
are kept informed of any stock shortages
and availability dates are updated.
Develop and
strengthen your working relationships with your internal /external customers to
clearly understand their needs to ensure we deliver ‘value added’ service to
our customer., whilst minimising cost s to the business.
Maintain and
strengthen a network within the business across depts., AR, deployment, supply optimisers, logistics and the business team. Break down the ‘silo’ mentality.
Demonstrate
full understanding of supply chain processes and procedures.
Receive
queries relating to the Order to delivery process and manage to prompt resolution liaising with all necessary
parties. Maintain log of these ,ensure
customers are kept informed of any query and also ensure query turnaround time
KPI is met.
Ensure you
take accountability of any issue and drive through root cause analysis, so as to avoid reoccurrence in the future.
Take
accountability for the total ‘end to end’ process, you are the dedicated person responsible for
all the Customer service needs of the customer and therefore accountable for driving through
service improvements.
Implementation
and facilitation of Holiday plans.
Meet and
exceed personal KPI's as well as focussing to increase team effectiveness and
team KPI’s.
Manage the
requests for collection/returns of good stock product process through to
resolution.
The
compilation and publishing of various key reports as required by the business
and customers.
Anticipate
potential escalations prior to them becoming business critical.
Develop
knowledge and actively support LEAN
initiatives, take accountability for
identifying ‘non value’ added tasks and driving through improvements, so as to create white space.
Continue to
build product knowledge.
Support
total team during busy periods and holidays/absence.
Support any
other duties as reasonably requested by team leader.
Follow
business and internal control procedures.
Maintain all
relevant monitoring systems with valid information.
Manage your
GPM tool and your own personal development.
Educated to
Matric level.
At least 2
years experience in a customer service contact role, preferably in a FMCG
environment .
Experience
of dealing with challenging customers and handling difficult conversations is
essential.
Method of Application
interested and qualified persons should click here to apply online
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