Client Facing Executive Vacancy

A luxury/Retail store desires to hire for the following position:

Job Title: Client Facing Executive

Job Details

Industry: Luxury/Retail Store.

Location: Victoria Island, Lagos.

Purpose of role

The Client Facing executive is responsible for meeting face to face with walk in customers.  This person will have a comprehensive understanding and knowledge of the store’s procedures, products and services, so as to understand customer’s needs and will also demonstrate excellent customer service skills while interfacing with clients.

This person will stay up to date with product features and maintain the store’s visual appearance in high standards. Ultimately, a top-notch Client Facing Executive should be able to achieve excellent customer service, while consistently meeting the store’s sales goals.

Job Duties          

Greet and welcome customers.

Meet with all walk in customers in a pleasant and professional manner.

Ensure high level of customer satisfaction through excellent sales service.

Assess customers’ needs and provide assistance and information on product features.

“Go the extra mile” to drive sales.

Remain knowledgeable on product offered and discuss available options to customers.

Team up with co-workers to ensure proper customer service.

Process POS (point of sales) purchases.

Actively seek out customers in the store.

Cross sell products.

Take up other duties as assigned.

Candidate Requirements

The ideal candidate MUST possess the following minimum qualifications/attributes:

OND in any field.

Female (between 30-35 years)

Proven work experience as a Client Facing Executive or similar role.

Basic understanding of sales principles and customer service practices.

Proficiency in English.

Basic Math skills.

Solid communication and interpersonal skills.

A friendly and energetic personality with customer service focus.

Ability to perform under pressure and address complaints in a timely manner.

A customer-oriented approach is essential.

Maintain professional appearance and demeanour at all times.

Must have a good entrepreneurial mind.

Must be confident and have the ability to communicate with all sorts of people.

Must be a self-leader and possess a high level of maturity at all times.

Availability to work flexible shifts.

Method of Application

Interested candidates should send their CV’s and Cover letters to damilolaajepe@gmail.com, stating the position as the subject of the email.