United Bank for Africa Plc (UBA) is one of Africa's leading
financial institutions, with operations in 19 African countries and 3 global
financial centres: London, Paris and New York. From a single country
organisation founded in 1949 in Nigeria UBA has grown to become a pan-African
provider of financial services with over 11 million customers, through close to
1000 business offices and touch points globally
.
In 2005, UBA was born through one of the biggest mergers on
the African continent. capital markets with the business combination with
Standard Trust Bank (STB) Plc. From the merger UBA has emerged as a Pan-African
provides a full range of solutions and services that span the full value chain
from retail to corporate. UBA is also the acclaimed leader in electronic
payments in the sub-region.
UBA is a publicly quoted company listed on the Nigerian
Stock Exchange (NSE) and has a well-diversified shareholder base.
Job Position:
Customer Service Officer
Contract Type: Permanent
Location: Ilorin
West, Kwara, Nigeria; Ikeja, Lagos, Nigeria; Osogbo, Osun, Nigeria; Ibadan
South-West, Oyo, Nigeria
Job Functions: Banking, Operations
EDUCATION
REQUIREMENTS
• Minimum Educational level- Diploma (OND/HND) in any social
science or Art related discipline.
EXPERIENCE
• Prerequisite -Customer service experience Sales knowledge,
skill & experience
AGE :27 years
ROLE AND
RESPONSIBILITIES
CUSTOMER RELATIONS
1. Ensure proper documentation for all new and existing
accounts.
2. Ensure timely opening of new accounts on the system.
3. Engage customers to cross sell bank products and services
4. Support branch sales and service team.
5. Process customer’s account opening, transfer, and closure
request.
6. Sale to prospective customers UBA’s E-banking products
(U-Direct, U-Mobile, U-Pay, Prepaid cards,
Debit cards), enroll new customers, and resolve related
issues.
7. Increase product sales, and customer loyalty by
maintaining good client relationship.
8. Branch General Ledger (GL) proofing.
9. Cheque book issuance and maintenance.
KEY SKILLS:
• Excellent customer service orientation
• High level of integrity
• Good verbal & written communication skills
• Selling skills
• Focused, Motivated & Results Oriented
• Paying attention to details
• Good interpersonal skills
• Fast and error-free processing
• Strong problem resolution skills
KNOWLEDGE:
• Sound knowledge of Banking products and
services
• Good understanding of the operational,
credit and regulatory risks facing the
business
METHOD OF APPLICATION
Interested persons should click here to apply
JOB CLOSING DATE
31/03/2017
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