Stresert Services-Our client is a multinational
manufacturing company with head office based in Lagos seeks to employ for the
following position:
Position: Logistics /On Time Delivery Officer (Up
North- Gombe State)
Job Purpose:
In alignment with the CSM, Ensure timely and seamless
delivery to customers, while leveraging and deploying technology to track and
monitor, improve efficiencies within the delivery process.
Job Location: Ashaka, Gombe State (Ideal candidate should be
from the North & resident within the job location and its immediate
environs)
Primary
Responsibilities and Accountabilities:
Key Job
Responsibilities
• Ensure complete tracking/monitoring – 30%
• Resolution of delivery issues including consequence
management – 30%
• Leverage IT to track and improve delivery to customers –
20%
• Collaborate with RCSM, CRM teams and regional logistics
teams to resolve distribution issues – 20%
Challenges:
• Successful harmonization and implementation of Tracking
platform and build a solid team for the region.
• Streamline processes and reduce number of instances as
soon as possible.
• Managing GPS vendors; propose solutions towards guiding
business decisions.
• Planning, assigning, and directing work.
Other
Responsibilities:
• Responsible for on time delivery to customers.
• Tracks all delivery and customers request using
technology.
• Harmonizes the delivery process to tracking platform.
• Identify and continuously improve delivery process.
• Understand the impact of Deliveries to other processes
within the region e.g CRM, CS and Logistics, and able to create alignment for
quick wins.
• Responsible for identifying and prompt resolution of
delivery issues.
• Responsible for monitoring delivery to customers and SLA
Management.
• Ensures adequate Data and records are maintained and
reports created timely to ensure visibility.
• Liaising with tracking vendors
COMPETENCY
REQUIREMENTS:
JOB KNOWLEDGE, SKILLS, EXPERIENCE & EDUCATION
• In-depth knowledge of customer service policies and
practices.
• Proficiency in CRM/Delivery/Logistics systems an added
advantage, MS Office applications.
• Thinking, analytical, problem solving skills.
• Active listening skills and high stress tolerance level.
• Strong leadership capabilities.
• Understanding and experience in Logistics value and supply
chain.
• Good supervisory and people management skills.
• Organizing and planning skills.
• Negotiation skills & Interpersonal skills.
• Strong communication and influencing skills.
• B.Sc in any Social Science course and or Supply chain
management.
• At least 3 years’ experience in logistics or sales
delivery environment.
WORKING OPTIONS:
• Based within the Northern region.
• Role requires flexible working times/hours.
SALARY
• N 3, 000,000 – N6, 000, 000 gross per annum
HOW TO APPLY
• Qualified and interested Northern applicants should send
updated CVs to ‘mgtpositions@stresert.com’ using ‘NOR-LOG’ as subject of mail
before 28th August, 2017.
• Applicants that do not have the required profile need not
apply.
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