E- Commerce Manager At RS Hunter Limited

RS Hunter Limited- Our client in the Luxury Brands Industry seeks the services of an e-commerce Manager who will  will be primarily responsible for overseeing and managing the e-commerce department of a company with a significant online presence. He/She will handle decision-making for the website, social media accounts, and online advertising.
Job Title: E- Commerce Manager

Location: Lagos

Job Description

• Manage a team and responsible for all day-to-day operational aspects of the e-commerce channel (desktop, mobile, table), including inventory management, merchandising, contents publishing, product information, user experience, order fulfillment, shipping methods, payment methods, customer service & housekeeping
• Partner with cross functional teams, including IT, Marketing, Inventory, Customer Service, Logistics to identify opportunities and to drive business and executes new business strategies
• Deliver the annual sales, margin and EBITA identified in the strategic plan for the region
• Drive commercial fundamentals (KPIs, traffic, conversion, site experience, AOV, etc) and develop industry benchmark operational excellence (according to strategy)
• Create outstanding consumer experiences (brand/product/service/NPS)
• Deliver consistent brand and user experience for all on-line platforms (desktop, mobile, tablet)
• Define the e-commerce requirements (toolbox, site experience, services, etc) necessary to meet business goals
• Manage and support all O2O operations and implementations
• launch successful sales events and in charge of promotions and site initiatives through maintenance of product assortment (i.e. enhancing catalog, creating product pages, adding SKUs and imagery to product pages, etc).
• Manage and oversee new item set up, catalog management and product attributes, ensuring timely product launch
• Strategise sales and selling techniques to ensure proper selling volume, minimize excessive stock, prevent insufficient stock and maintain product freshness
• Maintains e-commerce planogram, monitoring replenishment and demand (out of stock notification) opportunities, adjusts stock levels and plans for incremental needs
• Partners with cross-functional team to ensure all images, product launches, product placements and copy are accurately represented and are in alignment with overall strategies
• Monitors customer service and fulfillment issues. Partner with Customer Service to resolve escalated issues in a timely and efficient manner. Manages relationship and SLAs with Customer Service, Fulfillment Center, and Platform vendor
• Work closely with Order Fulfillment  team and Shipping team to ensure timely shipments & inventory management and also review the fulfillment/delivery options at all times
• Work closely with Marketing team by supporting with data to create more effective marketing on a country-level and regional-level basis, considering cultural customs, seasonal issues, local events etc
• Troubleshoots and resolves issues with data feeds, integrations, site tags, and other aspects of the website environment. Builds strong working relationships with service providers and system integrators
• Define and document online site procedures and implement process changes that ensure organizational efficiency, profitability, and growth
• Observe and react to changes in the marketplace, products, market pricing, customer preferences, competing businesses, etc.
• Provide analysis & performance reports including daily, weekly and monthly reporting of KPI’s and recommending changes to improve performance so as to achieve P&L results
• Performs pre-season, in-season, and post-season analysis and reporting recaps and defines future opportunities to create assortment strategy opportunities
• Other ad-hoc duties as assigned

Requirements:

• 7-10 years significant experience 
• Experience in an FMCG or IT would be an added advantage

How to Apply

Interested persons should click here to apply

Good Luck!!!