Fashion Ecommerce Support Specialist

 Ananse is a dynamic start-up ecommerce platform that connects consumers from around the with fashion designers and artisans from across the African continent. Our end-to-end payments and logistics solution provides a valuable plug-and-play ecommerce service to creative entrepreneurs in Africa, enabling them to trade globally. We are passionate about empowering African fashion entrepreneurs to grow their businesses. Join our team of talented professionals who are dedicated to making a difference. We offer a collaborative work environment that encourages innovation and creativity, as well as opportunities for professional growth and development. www.ananse.com

Job Title: Fashion Ecommerce Support Specialist 

Location: Lagos

Full-Time

Responsibilities

• Provide support to marketplace merchants and customers across multiple channels- live chat, email, social media, platform messaging too, phone etc.

• Support marketplace merchants with the on-boarding process: registration, product uploading, training and query resolution

• Organise regular training sessions to support fashion marketplace merchants with product development and online revenue growth

• Manage customer order fulfilment process to ensure timely dispatch of orders and liaise with merchants, customers and logistics providers to resolve issues that arise

• Provide back-office support and platform training to Field Support Agents

• Provide research and administrative support for the compilation of the social media calendar

• Provide project and administration support to the field, operations and marketing teams

• Conduct testing to support the release of new platform features by the tech team

• Support marketing team with the execution of campaigns

• Monitor SLA performance metrics to ensure user satisfaction

• Monitor ecommerce performance metrics against sales targets

• Work with fashion merchants to maximise inventory on the marketplace

• Manage weekly inventory reports for the marketplace

• Ensure marketplace website copy and meta data are fully optimised to maximise traffic from search engines

• Provide administrative and logistical support for ecommerce photography and other multimedia content production

Requirements

• Bachelor’s degree or diploma

• Minimum 5 years’ work experience

• Ecommerce operations, social media or fashion industry experience would be an advantage

• Good understanding of fashion marketplaces and the African fashion landscape

• Strong written and verbal communication skills

• Business proficiency in both English and French would be an advantage

• Strong interpersonal, stakeholder management, organisational and administrative skills

• Ability to multi-task and work under pressure

• Strong entrepreneurial mindset and problem-solving capabilities with a record of finding feasible solutions to complex problems in an environment with incomplete information and tight timelines

• Business proficiency in both English and French would be an advantage

• Willingness to work outside of normal working hours

How to Apply

To apply, send your CV and Cover letter to careers@ananse.com