Job Title: IT Support Analyst
Location: Port Harcourt, Lagos
Time type: Full-time
End Date: August 5, 2025 (12 days left to apply)
Job requisition ID: R-0004981
Bristow Group
With its headquarters in Houston, Texas, Bristow Group is the leading provider of helicopter services to the worldwide offshore energy industry based on the number of aircraft operated, and one of two helicopter service providers to the offshore energy industry with global operations. With recent acquisitions of premium regional air carriers, Bristow provides point-to-point scheduled and charter transportation services, combining fixed-wing with rotary-wing services to clients around the world. Bristow has proudly served the offshore oil transport industry in major exploration and production arenas for 60 years and has been responsible for many industry-leading technological innovations.
Essential Functions:
- Perform on-site analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions, including on-site and remote users as needed
- Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
- Receive and respond to incoming calls, email messages and or help desk tickets regarding desktop problems
- Performing routine inspections and upkeep of existing installations
- Configure and troubleshoot mobile devices, iPads, and iPhones
- Escalating complex problems to the appropriate support teams
- Prepare reference material and user guides
- Ability to lift and carry 50 lbs. of computer equipment
- Liaise with company’s technology vendors for prompt rectification of any problems or emergencies
- Coordinate with other IT infrastructure and application groups to provide ‘boots on the ground’ support to resolve incidents
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