Customer Support Officer Job Vacancies at VoguePay.com

VoguePay.com is a leading online payment processor company with a vision to offer buyers and sellers a secure and easy-to-use means of transacting business online. The hereby require application from suitably qualified candidate to fill the vacant position below:

Job Position: SPC Customer Support Officer
Location: Lagos

Job Description
Includes and not limited to the followings:

· Provide first level support for Sms Portal Creator clients.

· Must be effectively manage different communication channels

· Direct or route customer calls to appropriate personnel for assistance.

· Handle dissatisfied customers in a polite and professional fashion.

· Track and follow-up all customer requests in a timely manner.

· Recommend and implement updates and upgrade options for S Portals

· Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.

· Research, prioritize and resolve customer issues in timely and accurate fashion

· Maintain documentation of customer inquiries and responses for future reference.

Skills and Requirements

· Sound knowledge of HTML, CSS , Java-script and PHP,MYSQL.

· Ability to work on/with Joomla CMS.

· Good communication skills

· Must be learn able and teachable.

· Must have Customer Relation skills and customer satisfaction orientation.

· Must be creative and initiative.

· Possess minimum of B.Sc / HND

· Must not be more than 28 years of age.

· Excellent IT/software/technical skills.

· Must be able to work with minimum supervision, whilst being team oriented, hardworking and innovative.

· Must be able to work under pressure.

· Must be able to work with or without supervision.

How to Apply
Interested and qualified candidates should send their CV's and Cover Letter to:careers@voguepay.com Using the Position applied for as the subject of Application

Application Deadline

11th October, 2016

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