Cummins is a global power leader that designs, manufactures,
sells and services diesel and alternative fuel engines from 2.8 to 95 liters,
diesel and alternative-fueled electrical generator sets from 2.5 to 3,500 kW,
as well as related components and technology. Cummins serves its customers
through its network of 600 company-owned and independent distributor facilities
and more than 7,200 dealer locations in over 190 countries and territories.
Cummins is currently recruiting for the following position:
Job Position:
Field Service Technician
Location: Abuja
Description
Technical specialist and primary customer support contact to
diagnose and execute complex repairs to engine products at the customer’s site.
Establishes and continually develops productive customer
relations and ensures prompt and efficient attention to customer needs.
Applies the use of specialized tools and follows documented
procedures and policies to diagnose and complete complex repairs at customer
site.
Performs preventative maintenance activities as per
documented schedules and standards on engines and related components in the
field.
Escalates unresolved issues to product specialists or
supervisor.
Coaches and develops technicians and/or apprentices and
transfers knowledge and experience to others; may provide work direction; may
review repair plans, parts lists, etc.
Completes required documentation, such as service
worksheets, timesheets, warranty claims, quality documents via handwritten
forms or business system input screens.
Identifies additional sales and service opportunities with
customer.
Completes training in line with skill and business
requirements.
Maintains service vehicle and tools for cleanliness and
proper operation.
Ensure adherence to all relevant Health Safety &
Environmental policies, procedures and legislation and reports any issues /
incidents to site management and to their supervisor.
Qualifications
Skills
Skill Level A
Level II Technician plus:
Ability to train Service Personnel to develop their
diagnostic skills
Able to identify opportunities for work process improvements
and recommend appropriate action
Able to develop and maintain productive working
relationships
Ability to prepare reports providing feedback on service
interventions
Able to understand and follow the Technical Support Request
((TSR) process
Skill Level B
Skill Level A plus:
Ability to identify and resolve engine system failures
relating to and impacted by component failure
Ability to guide / coach other service technicians
(including non-Cummins technicians) through complex service interventions and
diagnostic issues
Can resolve complex technical problems
Education,
Licenses, Certifications
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving permit
Experience
Significant field service work experience
Expert level knowledge of and/or experience with engine
products
Customer service experience
Experience providing technical advice and coaching to more
junior technicians (preferred)
Method of
Application
Interested persons should Click Here to Apply Online
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