Akintola Williams Deloitte is the Deloitte Touche Tohmatsu
Limited (DTTL) member firm in Nigeria and the oldest indigenous professional
services firm in Nigeria. The firm was established in 1952 by Mr. Akintola
Williams, FCA, CFR, CBE, the doyen of the accountancy profession in Nigeria.
The firm started operations in Nigeria as Akintola Williams
& Co in 1952. Between April 1999 and May 2004, two mergers with existing
accounting firms were consummated which resulted in its being the largest
professional services firm in Nigeria with a staff of over 600. The firm
adopted the business name “Akintola Williams Deloitte” on July 30, 2004.
At Deloitte Nigeria we are looking to recruit for the
following position:
Job Position:
Customer Service Representative
Location: Lagos
Requisition code: 132517
Role Summary
The ideal candidate must be proficient with the use of
Microsoft office tools, good communication skills, answering phone calls, and
handling complaints.
Responsibilities
The candidate will be required to:
• Effectively receive and handle inbound & outbound
calls
• Successfully communicate to all stakeholders and callers
in a professional manner
• Document outcomes of phone calls
Qualification/Role Specific Competencies/Soft
Skills
To be eligible for this role, candidates must;
• Possess minimum of HND/BSc degree from any recognized
polytechnic or university in Nigeria
• Possess post-NYSC work experience
• Have relevant work experience in a professional
environment
• Good interviewing and report writing skills
• Computer literate and ability to use Microsoft office
tools i.e. MS-word, excel, power-point etc.
• Excellent written and oral communication skills with
Fluency in English
• Bi-lingual speakers would have an added advantage.
Language preferences include:
o Ability to speak
two or more major Nigerian languages (preferably Igbo and Hausa)
o Fluency in French,
with advanced certificates of competence from a recognized institution
o Fluency in
Portuguese, with advanced certificates of competence from a recognized
institution
• High confidentiality watch and integrity
• Good multi-tasking skills, Positive attitude to work, good
team player
Method of Application
Interested persons should click here to apply
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