Stresert Services-Our client is a group of company based in
Lagos and into the services of courier/express, Haulage and freight.
Job Position:
Head Operations (Job Ref: Hoc)
Job Location:
Lagos State
Position Objective
To direct, promote, and coordinate the daily activities of
the company in a manner that will optimize the company’s market share, improve
efficiency, help achieve the mission and goals, and result in outstanding
customer service. The ideal person should be admirable in Operations &
General Management, Marketing and must be service oriented.
Responsibilities
Oversee the operational running of the courier/express
subsidiary.
Develop and implement policies in order to continuously
improve operational efficiency in courier/express service
Ensure that operational procedures are in place to guarantee
safe collection and dispatch of customer’s items and maintenance of data and
records.
Encourage and develop new ideas for procedures and systems
in order to continuously improve the ability of the operational system to
promote service to customers.
Customer liaison to ensure that services being delivered by
the operations team meet the required standards and taking necessary corrective
action where necessary.
Manage, measure, review and take corrective action in order
to ensure that inbound & outbound service quality meets customer
requirements and Group standards.
Drive the creation of new business relationships for the
company.
Manage and control costs whilst ensuring that operational
service standards are continuously met in order to achieve budgets.
Ensure high standard of customer experience always.
Ensure the growth in the company’s market share.
Drive the company’s operational policy and ensures high
operational standards.
Proffers solutions to operational challenge at all stages.
Ensure timely and accurate communication of information
which affects service quality.
Drives and promote safe handling of all mails.
Maintains a safe and organized storage facility for all
consignments in transit (warehousing related).
Ensures proper use and maintenance of all operations tools
and equipment.
Designs standard flow chart for the Company’s delivery
process.
Education, skills and experience:
Must be a graduate; additional qualification will be a plus.
Must be commercially aware with a passion for customer
service and delivery with very strict timelines
Excellent people management and team leadership skills
Strong operations analytical skills and ability to simplify
the complex and continuously identify new opportunities
At least seven (7) years experience in senior operational
management role in the courier/express industry.
Salary &
Application:
Salary is open to negotiations.
Qualified candidates should send CVs to
‘mgtpositions@stresert.com’ using ‘HOC’ as subject of mail before 30th April, 2017.
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