Swift Networks Limited is a facilities-based
telecommunications services provider. The company was founded in 2002, since
inception, Swift Networks has invested heavily in “next generation” networking
technologies to build a multi-service network platform. Due to rapid expansion
we are looking for a qualified candidate to fill the role of a Telecom Billing
Application Support, as we maintain our status as the leading broadband
connectivity services provider in Nigeria.
Uniquely, the work environment offers a first class
condition with a very attractive remuneration package.
Job Title: Telecoms Billing Application Support
Qualification:
· University degree in Science or Engineering with a minimum
of 2:1 honors from a reputable university.
· In depth knowledge of Microsoft SQL language and CRM an
advantage.
· Demonstrate knowledge of telecommunications billing
systems, terms, and auditing functions preferred. Relevant professional
certifications will be an advantage.
· Excellent oral and written communications skills as well
as analytical and problem solving skills.
· Ability to handle multiple priorities simultaneously with
an emphasis on quality while meeting assigned deadlines.
Experience:
Minimum of two years post NYSC relevant work experience
required.
Job Objective:
The Telecom Billing Application Support Specialist will be
part of the IT team responsible for providing quality service via incident
management, operations, and general business support as required.
Responsibilities:
· Develop an expertise of Information Technology and
Telecommunication enterprise applications and business processes within the
areas they support to assist user base with application and problem resolution.
· Make recommendations on provisioning methods and other
operational efficiency that will aid in reducing expenses or increasing
efficiency in the telecom billing and user support area.
· Researches support requests to help customers overcome
problems. Interface with vendors as well as various internal employees to
quickly resolve issues.
· Proactively identify areas of improvements, drive
projects, build relationships and successfully implement changes from standard
administrative actions to full-scale deployments.
· Ability to flag and escalate potential issues in a timely
manner to avoid missing target resolution timelines or project milestones.
· Define and document business or functional requirements
for ongoing system changes and enhancement. Identify business opportunities,
develop and drive solutions for the opportunities.
· Monitors site performance, investigates alerts, and
escalates as appropriate. Participates in testing and scheduled releases as
directed by other lead.
PLEASE NOTE:
**QUALIFIED AND
INTERESTED CANDIDATES SHOULD PLEASE ATTACH THEIR UPDATED CV WHILE SENDING IN
THEIR APPLICATIONS.
How to Apply
Interested persons should click here to apply
Good Luck!!!
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