Customer Service Representative At Buypower Incorporated

Buypower Incorporated, is an IT and Systems Integration Company with focus on building services and platforms which makes processes automated, efficient and convenient for end users.

Job Title: Customer Service Representative

Location: Abuja

Details

We’re hiring for the role of customer service representative to manage large amounts of incoming calls and message request, generate sales leads, Identify and assess customers’ needs to achieve satisfaction, build sustainable relationships and trust with customers.

Responsibility

Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication

Requirements

Minimum Qualification: HND/BSC

Experience Level: Minimum of 1 year

Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices

Top Skills & Proficiencies:

Negotiation
Positive Attitude
Attention to Detail
People Oriented
Analysis
Problem Solving
Organizational Skills
Adaptability
Ability to Work Under Pressure
Computer Skills
Customer Service
Product Knowledge
Quality Focus
Market Knowledge
Documentation Skills
Listening Skills
Phone / Social media Skills
Resolving Conflict
Multitask
Patience

How to Apply
Interested and qualified candidates should send their Cover Letter and CV to: bprecruits85@gmail.com

Application Deadline
14th May, 2019.

Good Luck!!!!

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