Billing Support Intern at GO54

 

GO54 (formerly Whogohost) is a leading domain and hosting company in Nigeria, with over 100,000 customers and a vision to empower people and businesses to create their online presence. Over the last 16 years, we have built our reputation as the go-to digital Infrastructure provider in Nigeria. We offer fast, reliable, and affordable domain registration and hosting services, as well as web design, security, and marketing solutions. We have a global network of servers and data centers, and we are constantly expanding to new markets across Africa

We prioritize customer satisfaction and are seeking a Billing Support Intern to contribute to our efforts in maintaining strong customer relationships.

Job Title: Billing Support Intern

HiringOrganization: GO54

Employment Type: Internship

Location: Lagos/ Hybrid

Role Overview:

As a Billing Support Intern, you will play a crucial role in assisting with customer billing inquiries and ensuring accurate and efficient billing processes. This internship provides a unique opportunity to gain hands-on experience in billing support, customer service, and satisfaction initiatives.

Key Responsibilities:

• Provide front-line billing support for level one escalation via telephone and email support to customers for their queries to provide a personalized help desk experience without scripts
• Troubleshoot a variety of billing related issues customers are having with their web hosting plans and services
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Meet performance standards set by the department
• Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services.
• Create invoices, receipts through the CMS
• Send reminders to customers through call/email for renewal and pending payment
• Recommends improvements in products, services or billing procedures to management by collecting customer information and analyzing customer needs to prevent future problems.

Requirements:

• Passion for customer service and billing support.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy in handling billing information.
• Ability to work in a fast-paced, dynamic environment.
• Eagerness to learn and adapt to new challenges.

Benefits:

• Hands-on experience in billing support and customer service.
• Exposure to the digital infrastructure industry.
• Opportunity to work with a leading domain and hosting company in Nigeria.

Duration:

• 6 Months Internship

Work mode: Hybrid (Work onsite once a month)

Compensation:

• ₦50,000 + Remote allowance

How to Apply

If you are passionate about billing support and domain hosting, and you want to be part of a fast-growing and innovative company, then we want to hear from you. Apply here  now and let’s make the web a better place together!