Customer Success Manager at FlexiSAF EduSoft Solutions Ltd

FlexiSAF EduSoft Solutions Ltd is an indigenously owned ICT company head quartered in Abuja, Nigeria. Here at FlexiSAF we are dedicated to the improvement of the education sector using ICT as our core tool. We aim to be a leading player in the Information Technology Industry with our focus on taking the
education sector to the next level using knowledge, creativity and Innovation. Our product portfolio has several software solutions: SAF School Management Software (SAFSMS), FlexiSAF Students’ Records Management System (SRMS), FlexiSAF Online Application System, School Websites, E-Learning Solution and E-Test Solution.

Job Title: Customer Success Manager

Location:Abuja

Employment Type: Full Time

Job Summary

Are you a problem solver? Are you interested in building solutions that work in rural and urban areas even when there are limitations in the underlying infrastructure, be bold to go where others run away from?

FlexiSAF is looking for a smart- creative and talented individual to lead a product team. As a Product Manager you’ll continue to drive innovation in existing products and create new ones by working closely with a dedicated team of hardware, software engineers, and UX/UI designers. We’re looking for organized and energized self-starters who are always on the lookout for opportunities to learn and improve what we do. The ideal candidate can create a product vision, formulate a plan, and execute it gracefully.

Job Responsibilities

• Responsible for the [product lifecycle from concept to retirement
• Determines customers' needs and desires by specifying the research needed to obtain market information.
• Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes.
• Provides source data for product line communications by defining product marketing communication objectives.
• Obtains product market share by working with business development and sales manager to develop product sales strategies.
• Assesses product market data by calling on customers with tele sales and customer success teams.
• Introduces and markets new products by developing time-integrated plans with sales, advertising, and production.
• Determines product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume;
• Maintains product management staff by recruiting, selecting, orienting, and coaching team.
• Conduct 1:1s and check-ins to drive quality, and provide weekly updates to team
• planning, monitoring, and appraising teams.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Requirements

• Have a university degree (BSc , MSc or its equivalent) in either Computer Science, Business Administration, Operations, Marketing.
• 5+ years of experience building software (web /mobile) based products.
• Must have managed a product team
• Good understanding of product management
• Experience with ITIL
• Good understanding of Agile methodologies (Scrum & Kanban)
• Good understanding of Jira
• Good understanding of business analysis and requirement gathering.
• Must have experience preparing budgets, product pricing, planning documents and competitive analysis reports.
• Experience creating visual reports to make data-driven business decisions
• Strong interpersonal and communication skills (both verbal and written)
• Critical thinking skills, analytical and organized
• Excellent management and leadership skills
• Ability to upsell business to existing contacts.

Benefits

• Health Insurance
• Annual Paid Leave
• Gym Membership
• Lunch
• Flexible work environment

How to Apply

Interested Applicants should apply online at FlexiSAF EduSoft Solutions Ltd